Privacy Policy

Cleaner Chelsea Privacy Policy

This Privacy Policy explains how Cleaner Chelsea collects, uses, stores and protects personal data about our customers and prospective customers. It applies to all Cleaner Chelsea customers within our service area, as well as individuals who contact us to enquire about our services. We are committed to handling your personal data in a lawful, fair and transparent manner in accordance with the General Data Protection Regulation GDPR and applicable UK data protection laws.

1. Who this policy applies to

This Privacy Policy applies to all individuals who use Cleaner Chelsea services in our operating area, including residential and commercial customers, and to people who contact us for information or quotes. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

2. Types of personal data we collect

We only collect personal data that is relevant for providing and managing our cleaning services. Depending on your interactions with us, this may include the following categories of data.

Contact and identity information: name, title, address of the property where services are provided, billing address if different, and any other contact details you choose to share.

Communication information: details you provide when you contact us, such as the content of emails or messages, your service preferences, and notes from phone or in person conversations relevant to the services you request.

Service and booking information: records of services booked, dates and times of visits, frequency of cleaning, access instructions for the property, special cleaning requirements, and feedback relating to completed services.

Payment and billing information: information required to process payments and manage invoices, such as billing name, billing address and payment status. We do not store full card details if you pay by card using a third party payment processor.

Technical and usage information: limited technical data such as the date and time of your contact or booking, method of contact and, where applicable, basic device or browser details to ensure secure operation of our website or booking tools.

3. How we collect your data

We collect personal data directly from you when you make an enquiry, request a quote, book a service, communicate with us by phone, text or other messaging tools, or provide feedback. We may also collect data when you interact with our website or online booking tools. In some cases we may receive your details from another person, for example if someone books a clean on your behalf or refers you to us. When that occurs, we will treat your data in accordance with this Privacy Policy.

4. Lawful bases for processing your data

We process your personal data only where we have a valid legal basis under GDPR. Depending on the situation, we may rely on one or more of the following grounds.

Performance of a contract: we use your data to provide the cleaning services you have requested, to manage bookings, to communicate with you about those services, and to handle billing and payments.

Compliance with legal obligations: we may process and retain certain information to meet our legal and regulatory obligations, such as tax and accounting requirements, and to respond to lawful requests from public authorities.

Legitimate interests: we may process your data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This can include managing our customer relationships, improving our services, ensuring security of our operations and preventing fraud.

Consent: in limited circumstances we may ask for your consent, for example where we wish to send certain types of marketing communications that are not covered by our legitimate interests. When processing is based on consent, you can withdraw your consent at any time by contacting us.

5. How we use your personal data

We use the personal data we collect for the following purposes.

To provide and manage cleaning services, including arranging appointments, carrying out work at your property and responding to your instructions.

To communicate with you about bookings, changes, cancellations, feedback and support queries.

To issue quotes, invoices and receipts, and to process payments for our services through approved payment processors.

To manage our business operations, including record keeping, service quality monitoring, staff scheduling and training.

To improve our services and customer experience by analysing feedback and service history.

To send relevant service information and, where permitted, updates or offers related to our services. You can opt out of non essential marketing communications at any time.

To protect our rights, property and safety, and that of our customers, including the prevention and detection of fraud or misuse of our services.

6. Data sharing and processors

We do not sell your personal data. We may share your data with carefully selected third parties who act as processors on our behalf, strictly for the purposes described in this Privacy Policy.

These processors may include providers of payment processing services, providers of customer relationship or booking systems, providers of secure data storage and cloud services, and professional advisers such as accountants where needed for legal or financial compliance.

Where we engage processors, we ensure that appropriate data protection agreements are in place. These require processors to process your data only on our instructions, to keep it confidential and secure, and to delete or return it once the services are completed.

We may also share your data where we have a legal obligation to do so, for example with law enforcement or regulators, or where it is necessary to establish, exercise or defend legal claims.

7. International data transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place in line with GDPR requirements. This may include reliance on adequacy regulations or the use of standard contractual clauses designed to protect your data.

8. Data retention

We keep your personal data only for as long as it is needed for the purposes for which it was collected, and to comply with applicable legal, accounting or reporting requirements.

Service records and basic contact details are generally retained for as long as you remain a customer and for a period after your last interaction with us to handle any queries, complaints or legal obligations. Financial and invoicing records are kept for the period required by tax and accounting laws.

When we no longer need your personal data, we will securely delete or anonymise it so that it can no longer be associated with you.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage, and limiting access to your data to personnel and processors who need it for the purposes described in this policy. While we strive to protect your data, no system can be completely secure and you should take care when sharing information with us.

10. Your data protection rights

Under GDPR and applicable data protection laws, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exemptions.

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification: you can ask us to correct or complete inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: you can ask us to restrict the processing of your data in certain situations, such as while we check its accuracy or consider an objection.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used and machine readable format, or transmit it to another controller where technically feasible.

Right to object: you can object at any time to processing based on our legitimate interests, including profiling based on those interests, and to processing for direct marketing purposes.

Rights in relation to automated decision making: Cleaner Chelsea does not carry out automated decision making that produces legal effects concerning you or similarly significantly affects you.

To exercise any of your rights, please contact us and provide enough information to identify you and your relationship with Cleaner Chelsea. We may need to request further information to verify your identity before responding. We aim to respond to all valid requests within one month, or inform you if more time is needed due to complexity.

11. Complaints

If you have concerns about how we handle your personal data, you can contact us to raise your concerns and we will do our best to resolve the matter. You also have the right to lodge a complaint with the data protection authority in your country of residence or where you believe your rights have been infringed.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a Cleaner Chelsea customer within our service area.