Terms and Conditions for Cleaner Chelsea
These Terms and Conditions govern the provision of domestic and commercial cleaning services by Cleaner Chelsea and apply to all bookings, quotations, scheduled visits, one-off appointments, recurring arrangements, and related service requests. By making a booking, confirming a quotation, or allowing access to your property for the purpose of a cleaning service, you agree to be bound by these terms. Please read them carefully before placing a booking. If you do not agree with any part of these terms, you should not proceed with the service request.
For the purposes of these terms, references to “we”, “us”, “our”, or “the company” mean the cleaning service provider operating under the Cleaner Chelsea name. References to “you”, “your”, or “the customer” mean the person, business, tenant, landlord, agent, or authorised representative making the booking or receiving the service. These terms are intended to create a clear understanding of how the Cleaner Chelsea service is arranged, delivered, paid for, amended, cancelled, and assessed in relation to liability and legal compliance.
We reserve the right to update or amend these terms from time to time. Any revised version will apply to new bookings made after the date of publication. The version in force at the time your booking is confirmed will normally govern that booking unless a change is required by law. It is your responsibility to review the applicable terms before confirming services. These terms should be read together with any quotation, booking confirmation, written service specification, or special instructions agreed in writing.
Booking Process
All bookings with the cleaners Chelsea service are subject to availability and confirmation. A booking request may be made by submitting service details, including the type of cleaning required, property size, preferred date, access arrangements, and any special requirements. Any quotation provided before inspection or commencement of work is based on the information supplied at the time. If the property details differ materially from the information provided, we may revise the quotation, adjust the scope of work, or decline the booking where the service cannot be completed as originally planned.
A booking is only confirmed once we have accepted the request and, where applicable, received any required deposit, advance payment, or written acceptance of the quotation. The confirmation may include the scheduled date, estimated duration, team size, service list, and any exclusions. It is your duty to ensure that all details in the confirmation are accurate. If you notice an error or omission, you must notify us as soon as possible so that we can assess whether any changes are required.
You must ensure that the property is accessible at the agreed time and that any necessary permissions have been obtained. This includes permission from landlords, tenants, building management, concierge services, or other relevant parties. If access is delayed or prevented, we may treat the booking as a late cancellation or an aborted visit, and charges may apply. Where services are scheduled on a recurring basis, the cleaning plan may be adjusted to reflect reasonable operational requirements, provided that the essential service agreed with the customer remains unchanged.
Payments, Pricing, and Invoicing
Prices for the Cleaner Chelsea service may be quoted as fixed fees, hourly rates, or estimated charges depending on the type of cleaning required. Unless expressly stated otherwise, all prices are stated in pounds sterling and may be subject to VAT where applicable. Any estimate provided before the job begins is based on the information available and may change if the work required is greater than expected or if additional tasks are requested during the appointment.
Payment terms will be set out in the quotation, booking confirmation, or invoice. In some cases, full payment may be required in advance; in others, payment may be due upon completion of the service or within a stated period after invoicing. We may request a deposit to secure the appointment, particularly for larger jobs, specialist cleans, end-of-tenancy work, or short-notice bookings. A booking is not secured until any required deposit has been received and cleared.
You must make payment using an approved method and by the deadline specified. If payment is not received when due, we may suspend future services, recover reasonable debt collection costs, charge statutory interest where permitted by law, or cancel outstanding bookings. If the service duration exceeds the estimated time because the property condition is significantly different from the description provided, additional charges may apply. Any such charge will be communicated in a reasonable manner, and your continued instruction or acceptance of work may be taken as agreement to the revised scope.
Cancellations, Rescheduling, and Missed Appointments
Cancellations and rescheduling requests must be made within the notice period stated in your booking confirmation or, if none is stated, within a reasonable period before the appointment. We understand that circumstances can change, but late cancellations may prevent us from reallocating staff and resources. Accordingly, cancellation charges may apply where insufficient notice is given, where access is not provided, or where the customer is otherwise unable to proceed with the booking as agreed.
If you wish to reschedule a booking, we will use reasonable efforts to offer an alternative time subject to availability. However, a rescheduled appointment is not guaranteed and may require revised pricing if the new date falls outside normal operating conditions or involves changes to the planned service. Repeated cancellations, missed appointments, or refusal of access may result in refusal of future bookings. We may also cancel a booking without liability if you fail to provide essential information necessary to carry out the work safely and properly.
Where we need to cancel or reschedule, we will use reasonable endeavours to notify you as early as possible. We will not be liable for delay or failure caused by circumstances beyond our reasonable control, including severe weather, staff illness, transport disruption, utilities failure, building access restrictions, or events that make it impracticable or unsafe to complete the service. In such cases, we may offer an alternative date, issue a credit, or provide a refund for any amount paid in advance for the cancelled part of the service, depending on the circumstances.
Service Standards and Customer Responsibilities
Our aim is to deliver a professional Cleaner Chelsea service that is carried out with reasonable care and skill. The exact result achievable will depend on the condition of the property, the materials involved, the time allocated, and any limitations described in the booking. We will not be responsible for pre-existing damage, permanent staining, worn surfaces, defective fittings, fragile items, or materials that are unsuitable for standard cleaning methods. If you require a specialist treatment, this must be agreed in advance.
You are responsible for removing or securing valuables, documents, cash, jewellery, fragile decorations, and items of sentimental importance before the service begins. Where appropriate, you should also provide sufficient water, electricity, and safe access to the areas to be cleaned. If pets are present, they should be controlled or removed from the work area unless otherwise agreed. We reserve the right to decline to work in unsafe conditions, including where there is a risk of infection, hazardous substances, aggressive behaviour, or structural danger.
Cleaner Chelsea will not be responsible for delays or reduced service quality caused by incomplete information, inaccessible areas, concealed hazards, inadequate lighting, blocked entrances, or failure to follow the preparation instructions communicated before the appointment. If you request the cleaning of items that are especially delicate, valuable, antique, or sensitive to moisture or detergents, you do so at your own risk unless we expressly agree otherwise in writing. Any instructions provided by you should be accurate, lawful, and reasonably practicable.
Liability and Limitations
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under English law. Subject to that, our liability to you for loss or damage arising from the service is limited to the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law or expressly agreed in writing.
We will take reasonable care when carrying out cleaning work, but we do not guarantee that every mark, stain, odour, or defect can be removed. Some surfaces may react unpredictably to water, chemicals, heat, scrubbing, or mechanical action. You acknowledge that certain results depend on factors outside our control, including the age and condition of materials and previous treatment by others. We are not liable for damage caused by hidden defects, unsuitable fixtures, or instructions given by the customer against our advice.
We shall not be responsible for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss arising from delay, except to the extent such exclusion is prohibited by law. If you believe that damage has occurred during a service, you must notify us promptly and provide reasonable evidence. We may ask to inspect the area and may require photographs, supporting documentation, and an opportunity to investigate before any admission of liability or remedial action is considered.
Waste Handling and Regulatory Compliance
Our waste handling practices are designed to comply with applicable UK waste regulations and general environmental responsibilities. Unless otherwise agreed, standard cleaning waste such as dust, packaging from cleaning supplies, and routine refuse may be collected and disposed of in accordance with the property’s normal waste arrangements. We do not remove controlled, hazardous, clinical, sharps, asbestos, chemical, or specialist waste unless this has been specifically agreed in writing and all lawful arrangements are in place.
The customer must disclose any known hazardous materials, contamination, biohazard concerns, mould infestations, pest activity, bodily fluids, or restricted items before the service begins. If such conditions are discovered during the visit, we may suspend the work, restrict access to the affected area, or require the involvement of a suitable licensed contractor or specialist disposal provider. Any additional cost associated with lawful disposal, protective equipment, or specialist handling may be charged to the customer if the issue was not disclosed beforehand.
You agree not to ask us to dispose of materials in a manner that would breach environmental, health and safety, or local waste rules. We may refuse to handle items we reasonably believe cannot be lawfully or safely moved. Where we are responsible for transporting waste from the property, we will do so only in compliance with applicable rules and within the scope of the agreed service. The customer remains responsible for ensuring that the service does not involve unlawful dumping, unsafe handling, or improper storage of waste.
Changes to the Service, Complaints, and Termination
We may amend the scope of work where necessary to reflect the actual condition of the property, available time, customer instructions, or health and safety concerns. If the scope changes materially, we will make reasonable efforts to explain the implications before proceeding. You may request an adjustment to the service, but we are not required to carry out tasks that fall outside the original agreement unless we accept them in writing or on-site where it is reasonable to do so.
If you are dissatisfied with any aspect of the service, you should raise the matter as soon as possible so that it can be reviewed. We may ask for photos, a description of the issue, and any relevant details about the area cleaned. Where appropriate, we may offer a remedial visit, partial refund, or another reasonable remedy at our discretion, provided that the complaint is genuine, promptly reported, and supported by sufficient information. This process does not affect any statutory rights you may have.
Either party may terminate a recurring service arrangement by giving reasonable notice, subject to any minimum term, prepaid period, or cancellation charge already agreed. We may end or suspend the service immediately if you fail to pay, provide unsafe conditions, misrepresent the property, or behave abusively toward staff. On termination, any sums properly due for work already performed remain payable. Any prepaid amount relating to unperformed services will be refunded or credited, less any lawful deductions, unless otherwise stated in the booking terms.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided under them, are governed by and interpreted in accordance with the laws of England and Wales. By using the Cleaner Chelsea service, you agree that the courts of England and Wales shall have exclusive jurisdiction over any matter that cannot be resolved amicably between the parties.
If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy. These terms are intended to provide a fair and practical framework for the service relationship while protecting both parties’ legitimate interests.
In summary, booking a service with Cleaner Chelsea means you accept the booking process, payment obligations, cancellation rules, liability limits, and waste handling requirements set out above. We are committed to delivering a reliable cleaning service with clarity and professionalism, while ensuring that each appointment is managed in accordance with applicable UK law and reasonable business practice.